Effective date: August 11, 2026

The Black Mental Health Corporation ("TBMHC," "we," "us," or "our") respects your privacy. This SMS Privacy

Policy explains how we collect, use, protect, retain, and handle information associated with our text-

messaging program. This section supplements our broader privacy practices and applies specifically to SMS

and MMS communications.

1. Program scope and message type

When you expressly opt in, TBMHC may send conversational messages only. These messages consist of back-

and-forth responses to consumer questions and service-related inquiries.

2. Information we collect

In connection with the SMS program, we may collect your name, mobile telephone number, the date, time,

and method of your opt-in, your consent record, message content and messaging history, delivery

information, HELP and STOP requests, and other information you voluntarily provide through text messages.

3. How we collect SMS consent

TBMHC may collect consent verbally during a telephone or in-person conversation, through a compliant

online form, or through another documented opt-in method disclosed at the point of collection. Consent is

specific to TBMHC and the mobile number provided. Consent to receive text messages is voluntary and is not

a condition of purchasing or receiving healthcare or other services. We will maintain a record of the consent

provided.

4. How we use SMS information

We use SMS information only to operate the text-messaging program, provide the communications you

requested, respond to you, maintain consent and opt-out records, protect the security and integrity of the

service, comply with applicable law, and support our internal operations related to those purposes.

5. Use of Contact Information

Any contact information you provide when responding to a message will be used to communicate with you,

respond to your inquiry, and provide follow-up related to your request. We use that contact information only

for the conversational SMS program and related permitted business purposes described in this policy.

6. Data Sharing

Clear data-sharing statement. We do not share SMS consumer data with third parties. Your data will not be

transferred to external organizations. Mobile/SMS opt-in data and consent are not shared, sold, rented, released,

or transferred to third parties or external organizations.

SMS-related personal information is used internally only as needed to operate TBMHC's SMS program,

provide back-and-forth responses to consumer questions and service-related inquiries, maintain consent and

opt-out records, and respond to questions about the SMS program.

7. Data Safeguards and Access Controls

We maintain reasonable administrative, technical, and physical safeguards designed to prevent unauthorized

access, use, or disclosure of user data. Access to SMS data is limited to authorized TBMHC personnel and

permitted business purposes only. Authorized personnel may access SMS data only as needed to operate and

support the SMS program, respond to consumer questions and service-related inquiries, maintain consent

and opt-out records, protect the security and integrity of the service, and comply with applicable law. No

method of transmission or storage is completely secure.

8. Message frequency and charges

Message frequency may vary. On average, you may receive one to two messages per month. Message and

data rates may apply according to your mobile carrier and service plan. TBMHC does not charge a separate

fee for participating in the SMS program.

9. Your choices: STOP and HELP

You may opt out at any time by replying STOP to any TBMHC message. After you send STOP, we will send one

confirmation message stating that you have been unsubscribed, and no further SMS messages will be sent

unless you provide a new opt-in. For assistance, reply HELP, call 216-512-0321, or email

helpline@tbmentalhealth.com. Opting out of SMS does not prevent TBMHC from contacting you through

other lawful methods when appropriate.

10. Privacy, health information, and emergencies

Standard SMS may not be encrypted and may be accessible to your mobile carrier, device users, or others

with access to your telephone. Do not use SMS for emergencies or urgent medical or mental-health needs.

Call 911 for an emergency. You may ask TBMHC to use another communication method. TBMHC handles

protected health information in accordance with its Notice of Privacy Practices and applicable law; this SMS

policy does not replace that notice.

11. Data retention

We retain mobile numbers, consent records, opt-out records, and message history for as long as reasonably

necessary to operate the conversational SMS program, document compliance, resolve disputes, meet

recordkeeping obligations, and comply with applicable law and healthcare requirements.

12. Access, correction, and deletion requests

Subject to applicable law and healthcare recordkeeping obligations, you may contact us to ask about SMS

information associated with you or request that inaccurate information be corrected or eligible information

be deleted. We may need to verify your identity before acting on a request.

13. Changes to this policy

We may update this SMS Privacy Policy. We will post the revised policy on this webpage and update the

effective date. Material changes will apply prospectively as required by law.

14. Consumer Contact

If you have questions about this website, our SMS communications, this policy, or the sender of a message,

you can contact the sender, The Black Mental Health Corporation, directly using the contact method

provided in the message you received or any of the following consumer support methods:

• Address: 13110 Shaker Square, Suite C200, Cleveland, OH 44120

• Phone: +1 216-512-0321

• Email: helpline@tbmentalhealth.com

• Website: https://www.theblackmentalhealthcorporation.com