Frequently Asked Questions
About the Company
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1. What is The Black Mental Health Corporation?
The Black Mental Health Corporation (TBMHC) is an outpatient mental health agency dedicated to providing culturally affirming therapy, psychiatry, and supportive services specifically designed for the Black community
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2. When was The Black Mental Health Corporation founded, and why?
TBMHC was founded in 2018 with the goal of addressing disparities in mental healthcare and offering accessible, culturally relevant mental health services to Black individuals and families.
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3. What makes The Black Mental Health Corporation different from other mental health providers?
We focus specifically on the Black community, understanding the cultural nuances and systemic challenges unique to Black individuals. Our providers deliver culturally affirming care, tailored specifically to address the unique experiences and needs of our clients.
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4. Do you only provide services to Black individuals?
No, our services are available to all individuals, regardless of racial or ethnic background. While our focus is on culturally affirming care designed specifically for Black communities, we warmly welcome and serve anyone seeking mental health support and services.
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5 . Is The Black Mental Health Corporation accredited or certified?
e are licensed and certified by the Ohio Department of Mental Health and Addiction Services (OhioMHAS). We are currently in the process of obtaining accreditation through the Commission on Accreditation of Rehabilitation Facilities (CARF)
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6. What areas or communities does The Black Mental Health Corporation serve?
We primarily serve residents of North East Ohio, Toledo, and Columbus. However, our telehealth services are available to all Ohio residents.
Services Offered
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7. What mental health services do you provide?
We offer individual therapy, psychiatry/medication management, case management, and school-based behavioral intervention programs.
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8. Do you offer psychiatry and medication management?
Yes, our psychiatric nurse practitioner provides comprehensive medication management, including assessment, prescription, and medication education.
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9. Can you explain what case management involves?
Case management includes support services to help clients navigate healthcare, housing, employment, education, and other resources, promoting overall wellness and stability.
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10. What is school-based mental health programming, and how can schools get involved?
Our school-based programming provides mental health interventions and behavioral support directly in school settings. Schools interested in partnering can contact us directly for collaboration opportunities.
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11. What age groups does your agency support?
We serve clients across all age groups, from children to older adults.
Appointments and Scheduling
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12. How do I make an appointment?
You can schedule an appointment by calling our office at (216) 512-0321 or by visiting our office at 13110 Shaker Sq STE 200, Cleveland, OH 44122. Online scheduling will soon be available.
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13. Are telehealth services available?
Yes, our psychiatric nurse practitioner provides comprehensive medication management, including assessment, prescription, and medication education.
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14. Do you accept walk-in appointments, or is scheduling required?
Appointments are required. Please contact our office to schedule a convenient.
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15. How soon can I get an appointment?
Typically, appointments are available within one week, but emergency cases may receive priority scheduling.
Insurance and Payments
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16. What types of insurance do you accept?
We accept most major insurances, including private plans and Medicaid. See our payment option page for a list of insurances. You may also contact your insurance provider directly to see if we are in your network.
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17. Do you accept Medicaid or Medicare?
Yes, we accept Medicaid and some Medicare plans.
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18. What if I don’t have insurance—can I still receive services?
Appointments are required. Please contact our office to schedule a convenient.
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19. Do you offer sliding scale fees or financial assistance?
Yes, sliding scale options are available based on financial need. Contact our office for
details.
Confidentiality
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20. How is my privacy protected?
We strictly adhere to HIPAA regulations and state confidentiality laws, protecting your personal and medical information at all times. (link to privacy practices)
Staff and Providers
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21. Do you have providers who specialize in specific mental health issues or populations?
We accept most major insurances, including private plans and Medicaid. See our payment option page for a list of insurances. You may also contact your insurance provider directly to see if we are in your network.
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22. Can I choose my therapist or provider?
Whenever possible, we accommodate client preferences regarding providers, availability permitting.
Location and Accessibility
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23. Where are you located, and is the facility accessible?
We’re located at 13110 Shaker Sq STE 200, Cleveland, OH 44122. Our offices are on the second floor. There is no elevator in the building. We offer telehealth services if accessibility is a need.
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24. Do you provide services outside your office (e.g., home or community visits)?
We provide community-based services through our case management and
school-based programs
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25. Is parking or public transportation accessible near your office?
Yes, convenient parking is available, and our office is easily accessible by public transportation.
Emergency Situations
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26. Do you offer crisis or emergency mental health services?
We do not offer 24-hour emergency services. In emergencies, please call 911 or the
local crisis hotline at 988
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27. Who should I contact in an emergency outside regular hours?
Please contact 911 for immediate emergencies or call the 988 mental health crisis line for urgent mental health support.
